Operator
privacy policy.

1. Information we collect

• Contact information: your name, email address, phone number, and any company or organizer details you provide.
• Quote and trip information: trip type, occasion, date and time, duration, passenger count, pickup and drop-off locations, additional stops, and special requests or notes.
• Communications and reservation records: messages, correspondence, booking details, and related records created as we respond to your inquiry or arrange your service. If you complete a reservation, related records may include invoices, payment status, and acceptance of booking terms.
• Website and device information: information such as IP address, browser and device type, request times, pages visited, and advertising interactions collected by our hosting and advertising services.

We receive information directly from you, from an organizer arranging transportation on your behalf, and through the service providers described below. Please share other passengers' information only when you are authorized to do so.

Do not put payment card numbers, government identification numbers, or unnecessary sensitive information in the quote form, contact form, or trip notes. A quote request does not require card details.

2. How we use information

• Respond to questions, check availability, and prepare quotes.
• Arrange reservations, routes, pickup details, and transportation services.
• Communicate about requests, bookings, schedule changes, and customer support.
• Maintain business records, manage billing or disputes, and meet applicable legal obligations.
• Operate and protect the website and evaluate advertising performance.

Providing contact details lets us respond to your inquiry. It is not, by itself, consent to unrelated marketing communications.

3. Rovia App and other recipients

Rovia App: the embedded quote form sends your contact and trip details to The Parlor Car Trolley using Rovia's software. Rovia processes operator customer and trip information on the operator's behalf; it is not the transportation provider. Its own platform practices are described in the Rovia App Privacy Policy. Opening the embedded form also connects your browser to Rovia and the services needed to operate it.

Website and communications providers: we use Vercel to host this website and Resend to deliver general contact-form emails. Hosting, email, and related service providers process the information needed to operate those services. Rovia's providers and optional integrations are explained in its policy.

People arranging your ride: relevant trip and contact details may be shared with staff, assigned drivers, and others involved in fulfilling your transportation request.

Advertising services: our website uses a Google Ads tag, as described in the next section.

Information may also be disclosed when necessary to meet a legal requirement, address fraud or security issues, or establish or defend legal claims.

4. Cookies, advertising, and browser choices

Our website includes Google's advertising tag to measure advertising activity and conversions, such as successful contact requests. Google may receive device identifiers, IP addresses, page or event information, and cookie data. Depending on Google's settings and your choices, this information may also support advertising personalization. Advertising-related disclosures can be considered "sharing" or a "sale" under some privacy laws.

You can manage cookies in your browser and advertising preferences through Google My Ad Center. See how Google uses information from partner sites for details. Blocking cookies or third-party content may affect the embedded form; you can also contact us by phone or email.

Rovia's functional storage and any optional address-lookup services are governed by its separate privacy policy. Choices made on this website do not necessarily change settings on third-party services. This website does not currently change its behavior in response to a browser's Do Not Track signal.

5. Retention and security

Retention depends on the record and its purpose, including responding to an inquiry, providing transportation, maintaining financial records, handling disputes, and satisfying legal requirements. Contact us to ask about a particular record or request its deletion. Some records may need to be retained, and deletion may not immediately remove information from backups, historical documents, or records a provider must retain.

We use hosted business services to process information. No website, transmission method, or storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information. Information may be processed in the United States and other locations where service providers operate.

6. Your choices and privacy requests

You can contact us to request access to your information, correct an error, or ask for deletion. Depending on where you live and which laws apply, you may also have rights to obtain a copy, opt out of sale or sharing for targeted advertising, or limit certain uses of sensitive information. California residents can learn about these rights from the California Attorney General.

Send requests to hello@parlorcartrolley.com or call (626) 887-8687. Include enough information to identify your inquiry or reservation, but do not email identification documents or payment card details. We may need to verify your identity or an authorized agent's authority before releasing or changing records.

We will assess requests under applicable law and explain any limits, such as information needed to complete a booking or maintain required records. We will not discriminate against you for exercising applicable privacy rights. If you contact Rovia about a trip booked with us, it may direct you to us as the operator responsible for the customer record.

7. Children and group travel

Our online quote and contact forms are intended for adults arranging transportation. A parent, guardian, school, or other authorized organizer should handle inquiries involving children and provide only the passenger information needed for the trip. Contact us if you believe a child has submitted personal information directly so we can review and address it.

8. Changes to this policy

We may update this policy as our services or practices change. The revised version will be posted on this page with an updated date. Where required, we will provide additional notice of material changes.

9. Contact the operator